Refund Policy
At Furnexo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
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You may request a return within 14 days of receiving your sofa.
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Items must be unused, in their original condition, and in the original packaging.
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Custom-made or personalised sofas (including custom colours or fabric choices) are non-refundable, unless damaged or defective upon arrival.
Damaged or Faulty Items
If your sofa arrives damaged or has manufacturing defects:
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Contact us within 48 hours of delivery.
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Provide photos/videos of the issue so we can assess the claim quickly.
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We will arrange a free replacement, repair, or refund, depending on the situation.
Return Shipping
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For change-of-mind returns, the customer is responsible for return shipping costs.
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For defective or incorrect items, Furnexo covers all return shipping fees.
Refunds
Once your return is received and inspected:
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Approved refunds will be processed within 5–7 business days.
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Refunds are issued to your original payment method.
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Delivery charges are non-refundable unless the return is due to our error.
Cancellations
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Orders can be cancelled within 24 hours of purchase.
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After production or dispatch begins, cancellation may not be possible.
For all return or refund requests, contact us at:
📧 support@furnexo.co.uk