Refund & Return Policy

Thank you for shopping with Serum B3. We want you to love your skincare products, and your satisfaction is important to us. Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

We accept returns only if:

• The product is unused, unopened, and in its original packaging

• The return request is made within 7 days of receiving your order

• You provide proof of purchase (order number, receipt, or confirmation email)

Note: Due to hygiene and safety reasons, used or opened skincare products cannot be returned or refunded.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used products

• Products damaged due to customer handling

• Items purchased during sales or promotions (unless defective)

3. Damaged or Defective Items

If your product arrives damaged, leaked, or defective, please contact us within 48 hours of delivery with:

• Photos of the damaged item

• Packaging photos

• Your order number

We will offer:

• A replacement, or

• A full refund, depending on your preference

4. Refund Process

Once your return is approved and inspected, we will:

• Notify you by email or WhatsApp

• Issue your refund within 5–10 business days

Refunds will be processed to:

• Your original payment method, or

• Bank transfer (if applicable)

5. Return Shipping

• If the return is due to change of mind, the customer must cover return shipping charges.

• If the return is due to our mistake (wrong item, damaged item), we will cover the shipping cost.

6. Order Cancellation

You may cancel your order before it has been shipped for a full refund.
Once shipped, cancellations are not possible.